Refund policy

At PetDish, customer satisfaction is important to us. We want you to feel confident when purchasing products from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect orders, and cancellations made through petdish.online.

30-Day Return Policy

We offer free returns within 30 days of delivery for eligible products.

To request a return, please contact us at support@petdish.online within 30 days after receiving your order.

To be eligible for a standard return, the product should generally:

Be returned within the 30-day return period;
Be in its original condition, except where inspection was reasonably necessary;
Include original accessories, components, and packaging where reasonably available; and
Be accompanied by proof of purchase or sufficient information for us to locate the order.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

How to Request a Return

Before sending a product back, please contact:

Email: support@petdish.online

Please provide your order number, the item you wish to return, and a brief explanation of the reason for your return.

Our customer support team will review your request and provide return instructions where applicable.

Please do not send products to us without first contacting our support team, as doing so may delay processing.

Free Returns

For eligible returns accepted under our 30-day policy, PetDish covers the approved return shipping cost.

Customers should follow the return method and instructions provided by our customer support team. Unauthorized shipping expenses or premium/expedited return methods selected independently by a customer may not be reimbursed.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact support@petdish.online as soon as reasonably possible.

Please provide:

Your order number;
A description of the issue; and
Clear photographs of the product and packaging where reasonably necessary to verify the problem.

After reviewing the information, we may provide an appropriate remedy, which may include a replacement, return, or refund depending on the circumstances and applicable law.

Refunds

Once an eligible return has been received and inspected, or once we have otherwise approved a refund, we will notify you.

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund has been processed by PetDish, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Exchanges

If you need a different size or variation, contact us at support@petdish.online. Availability cannot be guaranteed.

Depending on the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may be unable to cancel or modify it. In that case, you may request a return after receiving the order in accordance with this policy.