Shipping policy

Thank you for shopping with PetDish. This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, international shipments, and delivery issues.

Free Worldwide Shipping

PetDish provides FREE standard shipping worldwide on orders placed through petdish.online.

There is no minimum purchase amount required to qualify for our standard free shipping unless otherwise clearly stated on the website as part of a specific promotion or offer.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may occasionally vary because of factors such as:

Carrier delays;
Customs processing;
Public holidays;
Severe weather;
High-volume shopping periods;
Incorrect or incomplete shipping information;
Remote destination requirements; or
Other circumstances outside our reasonable control.

We will provide reasonable assistance if you experience an unexpected delivery problem.

Order Processing

Orders are prepared for shipment after payment and order information have been successfully received and verified.

Processing time may vary during weekends, holidays, promotional periods, or unusually high order volumes.

The 7–10 day estimate should be understood in accordance with the delivery information presented at checkout and any order-specific updates provided to you.

Shipping Destinations

We offer shipping to customers worldwide, subject to carrier availability, applicable laws, trade restrictions, and service limitations.

In rare cases where we are unable to deliver to a particular location, we will contact the customer and provide an appropriate resolution.

Tracking Information

When tracking information is available, it may be sent to the email address associated with your order.

Please allow time for a carrier's tracking system to update after shipment information has been generated.

Shipping Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please review your:

Recipient name;
Street address;
Apartment or unit number, where applicable;
City;
Province/state/region;
Postal or ZIP code; and
Country.

If you discover an error after placing your order, contact support@petdish.online immediately. We cannot guarantee that an address can be changed once fulfillment or shipment has begun.

Customs, Duties, and Taxes

International shipments may be subject to local customs procedures, import taxes, duties, or other government charges depending on the destination.

Where such amounts are not collected during checkout, responsibility for them will be determined by applicable local law and the disclosures provided during purchase.