Terms of service

These Terms of Service govern your access to and use of petdish.online and your purchase of products from PetDish.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced herein.

1. Overview

PetDish operates an online store offering pet-related products, including stainless steel food and water bowls for dogs and cats.

Throughout these Terms, “PetDish,” “we,” “us,” and “our” refer to the operator of petdish.online. “You” and “your” refer to visitors, customers, and other users of our website.

Our store is hosted through an e-commerce platform that enables us to offer products and services online.

2. Eligibility and Acceptable Use

By using this website, you represent that you have the legal capacity required to enter into transactions under the laws applicable to you, or that you are using the website with appropriate authorization.

You may not use our website or products for unlawful or unauthorized purposes.

You must not knowingly introduce viruses, malicious code, or other material intended to interfere with the operation or security of the website.

3. Product Information

We make reasonable efforts to present product descriptions, specifications, sizes, photographs, and other information accurately.

However, product appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or other reasonable factors.

Customers should review available product information and selected variants before completing a purchase.

4. Prices and Payments

Product prices are displayed on the website and may change from time to time.

Any applicable taxes, duties, or other charges will be handled as disclosed during checkout or as otherwise required by applicable law.

We reserve the right to correct pricing or product-information errors. Where an error materially affects an order already placed, we will take reasonable steps to notify the affected customer and provide appropriate options.

5. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, obvious pricing errors, product availability issues, or violations of these Terms.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Shipping

PetDish offers free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are not absolute guarantees and may be affected by carrier delays, customs procedures, severe weather, holidays, destination restrictions, or other circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

PetDish provides free returns for eligible purchases when customers follow the approved return process.

8. Intellectual Property

Unless otherwise stated, the website's original branding, written content, graphics, design elements, logos, and other proprietary materials are owned by or licensed to PetDish and are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or substantially copy our proprietary website materials without authorization, except where permitted by law.

9. Third-Party Services

Our website may rely on third-party providers for services such as payments, hosting, analytics, fulfillment, and shipping.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

10. Disclaimer

We make reasonable efforts to maintain accurate and reliable website information. However, to the extent permitted by law, we do not guarantee that the website will always operate uninterrupted or without technical errors.

Product suitability can vary depending on an individual pet's size, feeding habits, and circumstances. Customers remain responsible for selecting an appropriate product and supervising their pets where reasonably necessary.

11. Limitation of Liability

To the maximum extent permitted by applicable law, PetDish will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits mandatory consumer rights.

12. Changes to These Terms

We may update these Terms periodically to reflect operational, legal, or regulatory changes.

The current version will be published on our website with an updated revision date.

13. Governing Law

These Terms are governed by the applicable laws of British Columbia, Canada, without limiting any mandatory consumer protections that may apply to customers in their place of residence.